jackpots Privacy Policy

1. Introduction

jackpots ("jackpots," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at jackpots.one (the "Platform"). This Privacy Policy describes how jackpots collects, processes, stores, and protects personal information in connection with your use of the Platform.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects jackpots's obligations under PAGCOR's regulatory framework, which requires the collection and verification of certain player information for licensing and anti-money laundering (AML) compliance purposes.

Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use the jackpots Platform. For questions about this policy, you may contact our Data Protection Officer at the details provided in Section 13.

2. Personal Data We Collect

jackpots collects personal data through several channels, including account registration, identity verification, gameplay activity, payment processing, and your interactions with our customer support team. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Philippine residential address (barangay, city/municipality, province);
• Email address and mobile number;
• Government-issued ID details (PhilSys ID, passport, driver's license, UMID, or SSS ID).

2.2 Financial Data

• GCash or PayMaya mobile wallet number;
• Bank account details for BPI, BDO, or Metrobank transactions;
• Transaction history including deposits, withdrawals, and wager amounts;
• Source of funds documentation where required for AML compliance.

2.3 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Login timestamps and jackpots Login activity logs;
• Game history, betting patterns, and wagering activity.

2.4 Communications Data

• Records of live chat conversations with jackpots support;
• Email correspondence with jackpots;
• Responses to surveys, promotions, or feedback requests.

3. How We Use Your Personal Data

jackpots uses the personal data we collect for the following purposes:

4. Legal Basis for Processing

jackpots processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered jackpots player, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and NPC requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jackpots does not sell your personal data. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

5.1 Service Providers

jackpots engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support software vendors. These providers are contractually bound to process your data only on jackpots's instructions and in accordance with applicable data protection law.

5.2 Regulatory Authorities

jackpots may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law or regulatory directive.

5.3 Law Enforcement

jackpots may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other legal process, or where jackpots reasonably believes disclosure is necessary to prevent fraud, protect the safety of players, or protect jackpots's legal rights.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jackpots's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. jackpots will notify you of any such transfer via email or Platform notification.

6. Cookies & Tracking Technologies

jackpots uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function, including session management and jackpots Login authentication. These cannot be disabled.
• Performance cookies: Collect anonymised data about how players use the Platform to help us improve performance and user experience.
• Functional cookies: Remember your preferences such as language settings and display options.
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of jackpots marketing campaigns. These are only set with your consent.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jackpots Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

7. Data Retention

jackpots retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting requirements. Specific retention periods include:

• Account data: Retained for the duration of your jackpots account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for audit purposes.

When personal data is no longer required, jackpots will securely delete or anonymise it in accordance with our data disposal procedures.

8. Data Security

jackpots implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jackpots Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for jackpots staff accessing internal systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jackpots:

• Right to be informed: You have the right to know what personal data jackpots collects about you and how it is used;
• Right of access: You may request a copy of the personal data jackpots holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jackpots's legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request that jackpots provide your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jackpots has violated your data privacy rights.

To exercise any of these rights, please contact jackpots's Data Protection Officer using the details in Section 13. jackpots will respond to all verified requests within fifteen (15) calendar days, or within thirty (30) days for complex requests, in accordance with NPC guidelines.

10. Children's Privacy

The jackpots Platform is strictly intended for persons aged 21 years and above. jackpots does not knowingly collect personal data from individuals under the age of 21. If jackpots becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any funds will be returned to the depositing payment method after identity verification.

If you believe a minor has registered on jackpots, please contact our support team immediately via live chat or at the email address in Section 13.

11. International Data Transfers

jackpots primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting or fraud detection services), jackpots ensures that such transfers are subject to appropriate safeguards, including contractual clauses that provide a level of data protection equivalent to that required under Philippine law.

jackpots will not transfer your personal data to any country that does not provide an adequate level of data protection without first obtaining your consent or implementing appropriate contractual safeguards.

12. Changes to This Privacy Policy

jackpots reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, jackpots will notify you by email to your registered address and/or by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how jackpots protects your personal data. Your continued use of the jackpots Platform after the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jackpots's data practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the jackpots Platform
• Email: [email protected]
• Office: Metro Manila, Philippines

jackpots aims to resolve all privacy-related inquiries promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.